Impersonation
Request time-limited tenant impersonation for authorized support. Every request requires reason, duration, and creates an immutable audit event.
Request impersonation
Immutable audit required. Every impersonation request is recorded as a permanent audit event with your identity, reason, duration, and target organization. This action cannot be performed without audit trail.
Platform staff cannot silently read tenant message bodies. Impersonation grants scoped console access only — not covert message inspection.